Terms of Use
Last updated: November 26, 2024
Please read these Terms of Use carefully before using Our Service.

Interpretation and Definitions

Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions
For the purposes of these Terms of Use:
  • Country refers to: Serbia
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Dmitrii Ilenkov pr Beograd, Jug Bogdanova 23, stan 7, Beograd, Savski Venac, Srbija.
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Service refers to the Website.
  • Terms of Use (also referred as "Terms") mean these Terms of Use that form the entire agreement between You and the Company regarding the use of the Service.
  • Website refers to p3express.com, accessible from https://p3express.com/
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

General Information

Company Details:
  • Company Name: Dmitrii Ilenkov pr Beograd
  • Registration Number: 67314255
  • Tax ID: 114087059
  • Address: Jug Bogdanova 23, stan 7, Beograd, Savski Venac, Srbija, 11000
Contact Information:

Service Description
Our platform, https://p3express.com/, offers consulting services focused on the implementation and mastery of the P3.express project management framework. These services include:
  • Guidance on P3.express Activities: Step-by-step support through all P3.express activities, from project initiation to completion.
  • Resource Recommendations: Access to curated resources, including articles, podcasts, videos, templates, and checklists to enhance your project management capabilities.
  • Certification Support: Assistance with understanding and preparing for the P3.express Practitioner certification exam.
  • These consulting services are suitable for project managers at all experience levels, from beginners seeking foundational knowledge to experienced professionals looking to streamline processes and implement minimalist project management frameworks effectively.
Pricing
Prices are displayed in Serbian Dinars (RSD) to two decimal places (para). Any additional display in foreign currencies is for informational purposes only and follows the National Bank of Serbia's exchange rates.
Dmitrii Ilenkov pr Beograd is not a VAT payer.

Conversion Statement:
All payments will be made in the local currency of the Republic of Serbia – Serbian Dinar (RSD). The informative presentation of prices in other currencies relies on the middle exchange rate of the National Bank of Serbia. The amount charged to your payment card or account may vary slightly due to the card organization's exchange rate at the time of the transaction. Thank you for your understanding.

Payment Terms
Accepted Payment Methods:
We accept payments via DINACARD, VISA, EC/MC, Maestro. All valid payment cards are accepted without additional requirements or transaction restrictions (e.g., minimum or maximum limits).
Secure Transactions:
Confidential payment information is transmitted in encrypted form using SSL protocols. Transactions are processed securely via Alta Pay's certified system.
Refund Policy:
Refunds will be issued exclusively to the original payment method (e.g., the payment card or account used). Refunds cannot be made in cash or other forms. Refund requests must include the original transaction details and the account information for refunds, if applicable.
Order Confirmation:
After completing the ordering process, you will receive:
  • A unique order number.
  • A detailed order summary (products, quantities, prices, and total cost).
  • Confirmation of payment status (successful/unsuccessful).
  • Transaction details, including authorization code and transaction ID.

Shipping and Delivery
Delivery Terms:
Dmitrii Ilenkov pr Beograd grants you the access to the service within 2 business days after the payment. You will receive the email that contains password you can use to log in to the learning management system (website).
All content in the website is electronic, and will be provided to you on the web. No physical product will be shipped to you, unless otherwise mentioned. The access to the exam code is also provided by email.
All the accesses are valid for 1 year.
Proof of Delivery:
Delivery of digital products will be confirmed via email, including access instructions and relevant details.
Failure to Deliver:
If access to the digital product fails due to technical issues or other reasons, please contact us promptly to resolve the matter.

Complaints and Returns
Complaint Policy:
Complaints can be submitted via our provided contact information and will be addressed promptly.
Upon receiving a complaint, we acknowledge the matter via email within one business day and start working on a resolution. Most cases are resolved on the same day, but more complicated ones can take more. We do our best to resolve cases in no more than 3 business days.
Refund Requests:
In the event of refunds to the customer who previously made the payment via a payment card, partially or in full, and regardless of the reason for the return, Dmitrii Ilenkov pr Beograd shall make the refund exclusively via DINACARD, VISA, EC/MC, and Maestro payment methods.
Refund requests must include:
  • Transaction details (date, amount, authorization code, etc.).
  • Reason for the refund.
  • Account details for cases where the original payment method is unavailable.
  • You can request and receive a full refund for up to one month if you have not started using the service.
  • To request a refund send the email to: ilenkov.rs@gmail.com

Privacy Policy
Customer Data Protection:
On behalf of Dmitrii Ilenkov pr Beograd, we undertake to protect the privacy of all our customers. We collect only necessary, basic data on customers and data necessary for business operations and informing customers in accordance with good business practices and in order to provide a high-quality service. We provide our customers the option to decide whether or not they want to be removed from mailing lists used for marketing campaigns. All customer data is strictly stored and is available only to employees who require this data for the performance their work. All employees of Dmitrii Ilenkov pr Beograd are responsible for adherence to the principles of privacy protection

Compliance with E-Commerce Standards
Brand Display:
Logos of payment providers (e.g., Visa, MasterCard) are displayed as required.
Transaction Types:
For digital services, funds are charged immediately upon order completion.
Hosted Payment Page:
Payment data entry occurs on secure, PCI DSS-certified systems. Customers may be redirected to a secure page for payment processing.
Payment Confirmation:
After payment, you will receive a confirmation email and on-screen notification with:
  • Payment status.
  • Customer and transaction details.
  • Ordered items and total cost.

Amendments and Updates
Policy Changes:
These Terms may be updated periodically. Changes will be communicated via the website and apply upon publication.

Responsibility:
Users are responsible for compliance with updated Terms when using the platform.

Governing Law and Jurisdiction
These terms shall be governed by the Serbian Law and are subject to the exclusive jurisdiction of the Serbian Courts.

Contact Information
For inquiries or assistance, please contact us at:
  • Email: ilenkov.rs@gmail.com
  • Phone: +381629461173
  • Address: Jug Bogdanova 23, stan 7, Beograd, Savski Venac, Srbija, 11000